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TTo help with improving service excellence, the annual South African Concierge Conference themed “Share, Inspire and Shine” brings together industry experts to network with guests, share valuable tips and gain insights into this respected profession. The vibrant city of Durban was first in hosting the conference, which was held at The Oyster Box Hotel on 31 August 2016. On 7 September 2016, the spotlight was on Cape Town when the conference took place at Southern Sun’s The Cullinan Hotel. Considered as “a valuable platform to share experiences and new trends”, the last conference will take place at the Saxon Boutique Hotel in Sandhurst, Johannesburg, on 28 September 2016.
“From humble beginnings, the annual event has become very popular with concierges, hotel guest relations and those in the hospitality industry […] It is important that concierges and guest relations empower those around them with wisdom and infuse them with passion, thus enabling the seamless creation of memorable moments for guests,” says Deon Prinsloo, head concierge at The Palazzo hotel.
For more information contact Deon Prinsloo via email on Deon.Prinsloo@tsogosun.com or telephone +27 (0) 11 510 3734.