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The National Coronavirus Command Council has announced Risk Adjusted Strategy Regulations effective from 01 May 2020.  These regulations intend to ease the lockdown measures that came into effect on 27 March. South Africa will move from Level 5 to Level 4 of the Risk Adjusted Strategy on 01 May 2020. All domestic and international travel remains prohibited as well as interprovincial movement except in exceptional circumstances. All hotels and establishments must remain closed unless they are accommodating international tourists who remain in South Africa, are appointed as quarantine facilities, or providing accommodation for essential services people.

Restaurants, take-aways, and food establishments are allowed to open for home delivery services only during certain hours.

Click here for a copy of the Risk Adjusted Regulations.

What is the process for assistance of business enterprises in distress?
What happens to tourists who have flights confirmed after 30 April 2020?
Who pays for the cost of guests staying longer than anticipated in an establishment?
What should hotels do if they have one or two international guests at their hotel who are awaiting their departure date?
What establishments can be legally open during Level 4?
How can I offer my hotel to be used as a quarantine site?
What is the treatment for Apart-Hotels/lodges/timeshares?
Refund and cancellation policies for online accommodation booking agents
Are restaurants allowed to operate during Level 4?
Can we still visit our national parks as they are relatively isolated? As many tourists especially international visitors frequent our national parks, what is happening to them?

PPublic Hotline

Travellers who develop symptoms of respiratory illness (cough, fever and shortness of breath) after travel to countries where the Coronavirus is prevalent, must seek medical care early and share their travel history with their healthcare providers.

For more information travellers with symptoms can contact the Public Hotline:

0800 029 999

Weekdays, 08h00 to 16h00


Official WhatsApp Help Services

Send HI to 0600 123 456 on WhatsApp.
Or share this link:


DAILY UPDATE: 19 March 2020

Please click here to view the daily update for 19 March 2020

SA Tourism Updates

It is very imperative during this national crisis to know what is happening and how it is happening in order for you and your loved ones to stay protected.

In this section the South African Tourism is sharing ways that the workplace can adopt and implement for the protection of employers and employees in order to remain immune from the outbreak of COVID-19.

Amid the COVID-19 outbreak, the tourism industry is constantly finding ways to withstand the challenges that the tourism community is faced with.

South African tourism wants to share with travellers the restrictions imposed by government on where to travel, why you should travel and how to travel during the outbreak of COVID-19.

The South African Tourism has postponed Travel Indaba following the government’s instructions inspired by COVID-19.

In this section the South African Tourism shares with you real human stories and how people’s lives are impacted by COVID-19.

Daily Update

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