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The National Coronavirus Command Council has announced Risk Adjusted Strategy Regulations effective from 01 May 2020.  These regulations intend to ease the lockdown measures that came into effect on 27 March. South Africa will move from Level 5 to Level 4 of the Risk Adjusted Strategy on 01 May 2020. All domestic and international travel remains prohibited as well as interprovincial movement except in exceptional circumstances. All hotels and establishments must remain closed unless they are accommodating international tourists who remain in South Africa, are appointed as quarantine facilities, or providing accommodation for essential services people.

Restaurants, take-aways, and food establishments are allowed to open for home delivery services only during certain hours.

Click here for a copy of the Risk Adjusted Regulations.

What is the process for assistance of business enterprises in distress?
What happens to tourists who have flights confirmed after 30 April 2020?
Who pays for the cost of guests staying longer than anticipated in an establishment?
What should hotels do if they have one or two international guests at their hotel who are awaiting their departure date?
What establishments can be legally open during Level 4?
How can I offer my hotel to be used as a quarantine site?
What is the treatment for Apart-Hotels/lodges/timeshares?
Refund and cancellation policies for online accommodation booking agents
Are restaurants allowed to operate during Level 4?
Can we still visit our national parks as they are relatively isolated? As many tourists especially international visitors frequent our national parks, what is happening to them?

UUPDATE:  27 March 2020, Let's work together during this touch time

The Tourism Grading Council of South Africa is extremely grateful for your cooperation as our country and the world locks down. This is an incredibly challenging time for us all especially in the tourism sector as we are bearing the brunt of our guests’ inability to travel. We urge you to abide by the measures announced by South Africa’s National Command Council.  Darryl Erasmus, Chief Quality Assurance Officer, has some pertinent messages for you as we commit to providing you with documented information you can make use of during this unprecedent time.


UPDATE: 22 March 2020, Central Traveller Registry for accommodation establishments

As per the Immigration Act of 2002, all hotels, motels and accommodation establishments must keep a register containing details of all persons who are provided with lodging or sleeping accommodation.

South African Tourism (SA Tourism), the Tourism Business Council of South Africa (TBCSA) and the Federated Hospitality Association of South Africa (FEDHASA) are coordinating efforts to create a central portal where all accommodation establishments across the country can load the information of the local and international guests staying at their establishments.

It is imperative to ensure the health and safety of all South African citizens and tourists travelling within South Africa in containing the spread of the virus.

In light of the Act, SA Tourism, TBCSA and FEDHASA have requested all establishments to send through booking data to a central repository dating back to the last 14 days.

The benefit of a single repository allows for accurately locating tourists within the country, their movements and to facilitate contact tracing for positively confirmed cases and assist tourists to make the necessary arrangements for their wellbeing.

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