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NNATIONAL LOCKDOWN 

The Minister of Transport announced various regulations around transport during the lockdown. Included in these regulations is aviation. During the lockdown, all domestic and international air travel will be prohibited. Click here to see Government Gazette related to these regulations.

Tourism is not an essential service and therefore needs to adhere to the lockdown regulations that comes into effect on midnight on 26 March 2020.

With immediate effect no new bookings for international tourists may be accepted.

We appeal to tour operators and tour guides to act responsibly, and halt all operations as per the president’s declaration of a national lockdown, scheduled to commence at midnight on 26 March 2020.   This will ensure the safety of everyone within the country.

When does the lockdown period begin?
Is Tourism classified as an essential service?
How can I offer my hotel to be used as a quarantine site?
What establishments can legally be open during the lockdown period?
What is the treatment for Apart-Hotels/lodges/timeshares?
What if people want to travel to their holiday homes prior to lockdown and wait out the 21 day lockdown period there?
How many international tourists are currently in the country?
Are car rentals an essential service?
What is the COVID-19 testing process for international tourists?
What happens to tourists who have flights confirmed after the lockdown date?
Who pays for the cost of guests staying longer than anticipated in an establishment?
What should hotels do if they have one or two international guests at their hotel who are awaiting their departure date?
Can hotels continue to accept bookings?
Should establishments cancel bookings after Thursday 26 March?
What is the process for assistance of business enterprises in distress?
Tourism Relief Fund
Are restaurants, coffee shops and take-aways allowed to continue to operate as they are supplying food which is an essential service?
Can we still visit our national parks as they are relatively isolated? As many tourists especially international visitors frequent our national parks, what is happening to them?
What is the process for tourists who are staying while awaiting their departure during the lockdown period?
What special arrangements are being made for foreign travellers?
Refund and cancellation policies for online accommodation booking agents

UUPDATE:  27 March 2020, Let's work together during this touch time

The Tourism Grading Council of South Africa is extremely grateful for your cooperation as our country and the world locks down. This is an incredibly challenging time for us all especially in the tourism sector as we are bearing the brunt of our guests’ inability to travel. We urge you to abide by the measures announced by South Africa’s National Command Council.  Darryl Erasmus, Chief Quality Assurance Officer, has some pertinent messages for you as we commit to providing you with documented information you can make use of during this unprecedent time.

 

UPDATE: 22 March 2020, Central Traveller Registry for accommodation establishments

As per the Immigration Act of 2002, all hotels, motels and accommodation establishments must keep a register containing details of all persons who are provided with lodging or sleeping accommodation.

South African Tourism (SA Tourism), the Tourism Business Council of South Africa (TBCSA) and the Federated Hospitality Association of South Africa (FEDHASA) are coordinating efforts to create a central portal where all accommodation establishments across the country can load the information of the local and international guests staying at their establishments.

It is imperative to ensure the health and safety of all South African citizens and tourists travelling within South Africa in containing the spread of the virus.

In light of the Act, SA Tourism, TBCSA and FEDHASA have requested all establishments to send through booking data to a central repository dating back to the last 14 days.

The benefit of a single repository allows for accurately locating tourists within the country, their movements and to facilitate contact tracing for positively confirmed cases and assist tourists to make the necessary arrangements for their wellbeing.

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