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How to get graded

We have made the grading process as easy to follow as possible so that your establishment can become a star in no time. The steps below give you an overview of the process.

  1. Read the minimum requirements and grading criteria and decide which of the 9 categories your establishment falls under (hotel, B&B, Guest House, etc).
  2. Decide which quality star level your establishment fits (One to Five Star).
  3. Fill in the online application form and choose an Assessor that operates in your province.
  4. You will then receive an invoice from the TGCSA, which has to be paid BEFORE an Assessor comes to visit.
  5. Your chosen Assessor will contact you to arrange a suitable time to visit your property and conduct the assessment.
  6. The Assessor will then submit his motivation (for the particular Star grade he is recommending for your property) to the TGCSA, monthly Awards Committee Meeting for approval.
  7. Once approved by the committee, you will receive a full report on your grading assessment as well as various correspondences welcoming you to the TGCSA family.
  8. You will receive a certificate which needs to be prominently displayed in the reception area of your establishment.
  9. You will receive a plaque denoting your Star grading status which also needs to be prominently displayed around the entrance of your establishment.
  10. You are now ready to market yourself as a Star Graded Property!

    11. Important to note:

  11. This Grading Status must be renewed annually following a reassessment by a TGCSA Accredited Grading Assessor.
  12. Should an establishment choose not get renewed, they will have to remove all marketing collateral that refers to Stars as the TGCSA has the trademark rights to this Intellectual Property. This includes removing any mention of stars in your:
    • website
    • brochures
    • leaflets
    • signage around the property
    • letterheads
    • business cards
    13. The TGCSA cannot be used to mislead the travelling public in any manner or form and we take the responsibility placed on us by the Consumer Protection Act extremely seriously.

    Appeals Procedure:

  13. Please note that should you disagree with the treatment you have received or have a problem with the manner in which the grading assessment of your property was conducted, you can follow our appeals procedure.