Local hotels and lodges excel in Travel & Leisure awards
It is the never-ending pursuit of service excellence, combined with authentic South African hospitality, genuine friendliness and ensuring guests needs and expectations at every touch point are exceeded, that has contributed to this recognition - Clive Bennett, Managing Director of One&Only Cape Town.
The 2012 Travel & Leisure World's Best Awards were announced last week and a number of South African accommodation establishments were singled out by thousands of Travel & Leisure readers from around the United States.
The One&Only Cape Town received the Top City Hotel in Africa & Middle East accolade and was voted 14th in the World's Best Hotels category. In the Top City Hotels category, the One&Only was followed closely by the Saxon Boutique Hotel & Spa, Twelve Apostles Hotel & Spa and The Cape Grace.
Clive Bennett, Managing Director of One&Only Cape Town, was thrilled at the outcome. 'It is the never-ending pursuit of service excellence, combined with authentic South African hospitality, genuine friendliness and ensuring guests needs and expectations at every touch point are exceeded, that has contributed to this recognition,' he said.
South African brand Singita was another popular choice, with their lodges and camps in Singita Grumeti Reserves (Tanzania) scooping the Best Hotel in the World accolade.
South African Singita lodges in the Kruger National Park secured the 7th spot and Singita Ebony and Singita Boulders, in the Sabi Sand Reserve, were awarded 10th position. Singita was in good company, with Sabi Sabi Private Game Lodge, Le Quartier Francais and Mala Mala receiving notable mentions too.
Singita owner and chief executive Luke Bailes paid tribute to the Singita team for their unwavering dedication and service excellence.
'I often ask foreign visitors why they consider the service to be such an outstanding feature during their stay and most say it’s because the staff are so warm and embracing,' he explained. 'That's the African way. But for Singita it is also about authenticity and rarity. We are always striving for top-notch world standards, but have 1 main objective and that is to preserve and protect significant tracks of land for future generations.'
The city of Cape Town was voted 4th in the Top Cities of the World category, beating Sydney, Rome and New York in this year's Travel & Leisure Best in the World survey.