OR Tambo International Airport named 'Best Airport in Africa'
As a company, we continually strive to improve our customer service by ensuring that our airports unreservedly meet passengers’ needs. – Bongani Maseko, managing director, Airports Company South Africa
The awards are the benchmark for airport excellence around the world. This year's awards were based on 12.85-million survey questionnaires across more than 100 nationalities. The extensive surveys evaluated customer satisfaction over 39 key performance areas and included 410 airports worldwide.
OR Tambo International Airport underwent a major refurbishment in time for the 2010 FIFA World Cup and boasts world-class facilities. It is South Africa's principal airport, and an estimated 50% of the country's air passengers are pass through its doors.
Other South African airports also fared well in the awards: Cape Town International Airport came second; Durban's King Shaka International Airport third; East London Airport sixth; Port Elizabeth International Airport seventh; and Bloemfontein's Braam Fischer International Airport eighth.
King Shaka International Airport came first in the 'Best Regional Airport in Africa' category, while Cape Town International Airport was rated first in the 'Best Airport Staff in Africa' category.
Bongani Maseko, Airports Company South Africa (Acsa) managing director, was thrilled with the results: 'As a company, we continually strive to improve our customer service by ensuring that our airports unreservedly meet passengers’ needs. The awards announcement comes as we all celebrate South Africa’s 20 years of democracy and having reflected on Acsa's 20 years of business excellence in 2013.'
'When all is said and done, it is our passengers who must assess whether or not we are meeting our objectives, and these Skytrax awards are the best possible validation that indeed we are. It is particularly gratifying that Airports Company South Africa has once again demonstrated its relentless pursuit of excellence by winning all three of the Skytrax awards available for the Africa region, with six of our airports ranked in the top 10 in Africa.'
In the 'Best Airport Hotels in Africa' category, the InterContinental Johannesburg OR Tambo Airport hotel placed first, with the Garden Court OR Tambo second.
This is the fourth consecutive year that the InterContinental Johannesburg OR Tambo Airport hotel has walked away with this accolade.
The awards were presented at an event in Barcelona, Spain, on the evening of Wednesday 26 March 2014.